March 4, 2022

Downtime planned due to major upgrade to Knox Cloud Services

Samsung Knox Team

A scheduled release is planned to provide you with an upgrade to your current services. This upgrade will result in service downtime, which may impact your usage.

Upgrade schedule:

To minimize impact to your business, the upgrade is scheduled for a weekend:

  • Saturday, Mar 26, 2022 at 16:00 PDT

  • Sunday, Mar 27, 2022 at 00:00 GMT

  • Sunday, Mar 27, 2022 at 08:00 KST

Service downtime (estimated):

As this is a major upgrade, you will not be able to log into any Knox cloud service, enroll devices, and make KCS API calls. If you encounter a 503 error while enrolling a device or making a KCS API call, please wait for the service downtime to complete before trying again.

This maintenance will not affect the operation of any existing devices currently enrolled in our Knox cloud services.

Please refer to the Samsung Knox service status page for more detailed information. The status page is updated in real-time and will inform you when it is once again available in your region.

Knox Service

Downtime Start

Downtime End

Knox Asset Intelligence

Mar 26 16:00 PDT
Mar 27 00:00 GMT
Mar 27 08:00 KST

Mar 26 22:00 PDT
Mar 27 06:00 GMT
Mar 27 14:00 KST

Knox Admin Portal

Knox Configure

Knox Deployment Program

Knox E-FOTA

Knox Manage

Knox Mobile Enrollment

Knox MSP Program

Samsung Care+ for Business

Knox Guard - EU

Mar 26 16:00 PDT

Mar 27 00:00 GMT

Mar 27 08:00 KST

Mar 26 20:00 PDT

Mar 27 04:00 GMT

Mar 27 12:00 KST

Knox Guard – US

Mar 26 20:00 PDT

Mar 27 04:00 GMT

Mar 27 12:00 KST

Mar 26 22:00 PDT

Mar 27 06:00 GMT

Mar 27 14:00 KST

 

[Icon] close

Get the right solution for your business

Join 25,000+ organizations around the world.

[Icon] suitcase
Are you a reseller or solution partner?

Get access to the Knox Partner Program for helpful partner tools, such as the Knox Deployment Program portal, Knox MSP portal, partner SDKs, and more.

[Icon] info
Unified Endpoint Management
Knox Suite
Rebranding and customization
Knox Configure
Fraud and theft protection
Knox Guard
Device protection plan
Samsung Care + for Business
Other products & services

Get started with

[Image] Knox Suite

All-in-one solution bundle for enterprise mobility.

[Icon] Check mark

Join us and get a 90-day free trial for Knox Suite and other Knox products. *Approval required

[Icon] Check mark

A complete set of tools to secure, deploy, manage, and analyze your enterprise's corporate mobile devices.

[Icon] Check mark

Try powerful features bundled with Knox Suite, such as Knox Remote Support.

Knox Suite include:

[Icon] Knox Platform for Enterprise Knox Platform for Enterprise
[Icon] Knox E-FOTA Knox E-FOTA
[Icon] Knox Mobile Enrollment Knox Mobile Enrollment
[Icon] Knox Asset Intelligence Knox Asset Intelligence
[Icon] knox manage Knox Manage
[Icon] knox capture Knox Capture

Get started with

[Image] Knox Configure Logo

Remotely configure Samsung devices in bulk and tailor them to specific needs, right out of the box.

[Icon] Check mark

After approval, you can try both the:

  • Setup edition — designed for a one-time deployment
  • Dynamic edition — deploy and update policies as many times without a factory reset.
[Icon] Check mark

Try either the Setup edition or Dynamic edition of Knox Configure on up to 30 devices.

[Icon] Check mark

Get a free Knox Suite trial upon approval to try our UEM.

Get started with

[Icon] Knox Guard Logo

Remotely control Samsung devices to reduce financial risks and protect assets.

[Icon] Check mark

After you get approved, generate your free trial license for 90 days.

check-mark

Try all the features of Knox Guard on up to 30 devices, including SIM control and device locking.

[Icon] Check mark

Get a free Knox Suite trial upon approval to try our UEM.

Get started with

[Image] Samsung Care Plus For Business Logo

Protect your business devices against accidental damage and mechanical breakdowns.

[Icon] Check mark

Are you already a Samsung Care+ for Business customer? Create an account and access the Samsung Care+ for Business console.

[Icon] Check mark

Contact the Samsung sales team and get peace of mind for your devices.

Other products & services

[Image] Others logo
[Icon] Check mark

Samsung offers additional solutions to serve the unique needs of your business. Talk to a Samsung expert today.

CONTACT SALES
Back to top